Refund policy

Return, Exchange & Repair Policy

Last Updated: 05/31/2026

Thank you for shopping with us. Please review our policy carefully before making a purchase.

No Refund Policy

All sales are final. We do not offer refunds for any products purchased through our store, except where required by applicable law.

Exchanges

We offer exchanges within 30 days of the original purchase date.

To be eligible for an exchange:

The item must be unused and in its original condition.
The item must be returned with all original packaging, accessories, and documentation.
Proof of purchase is required.
Customers are responsible for any shipping costs associated with exchanges unless the item was received defective or incorrect.

We reserve the right to refuse an exchange if the item does not meet these conditions.

Repairs After 30 Days

After the 30-day exchange period has expired, products may be eligible for repair services.

To request a repair:

Contact our customer support team with your order number and a description of the issue.
Photos or videos of the product may be required for assessment.
Repair eligibility will be determined upon inspection.
Customers may be responsible for shipping and repair-related costs unless otherwise covered by a warranty or consumer protection laws.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you to provide an appropriate solution, which may include an exchange or repair.

For exchange or repair requests, please contact:

Email: jaydeandgems_@outlook.com

By purchasing from our store, you acknowledge and agree to this Return, Exchange & Repair Policy.